The Federal Competition and Consumer Protection Commission (FCCPC) has reaffirmed that airline passengers are entitled to certain forms of care whenever flights are delayed or cancelled.
Speaking during an interview, FCCPC spokesperson Ondaje Ijagwu explained that airlines are required to provide basic support such as refreshments and communication assistance, depending on how long passengers are kept waiting.
He noted that as delays extend, the level of responsibility increases. Travellers may be given airtime or other means to stay in touch, especially when the situation causes inconvenience or distress.
Ijagwu added that in cases where flights are cancelled after prolonged delays, airlines may also be expected to provide additional support, including transportation and, in some situations, hotel accommodation—particularly when passengers are left stranded far from the city.
According to him, each situation is assessed individually, taking into account the length of the delay and how the airline responded to passengers’ needs.
The reminder comes amid growing complaints from travellers across Nigeria over frequent delays, rescheduling, and sudden cancellations. At Nnamdi Azikiwe International Airport, some passengers were recently left stranded without adequate support after multiple flight disruptions.
Industry stakeholders have linked these operational challenges to the rising cost and limited availability of aviation fuel, known as Jet A1. The Airline Operators of Nigeria has warned that soaring fuel prices—reportedly jumping from about ₦900 to over ₦3,300 per litre—are putting intense pressure on airlines.
Meanwhile, Aviation Minister Festus Keyamo has indicated that higher airfares may become unavoidable as operators struggle to stay afloat.
Authorities say the FCCPC’s position is meant to ensure that passengers are treated fairly, even as the aviation sector faces ongoing challenges.
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